Frequently Asked Questions

How do I know if my reservation is confirmed?

If booked online: At the time of booking you will receive a transport voucher (to your email). We advise you to print it off and carry it with you during the time of your whole travel. If your booking has been placed at least 24 hours in advance, your booking is automatically confirmed. If not, we will contact you to confirm your booking. Or you can call our office on +41 (0) 22 341 08 01.

How do I find my driver at the airport?

Your driver will be waiting in front of your arrival gate with a sign bearing the lead name of your group.

Is our transfer private or will we have to share with other travellers?

AB-BA transfers offers private transfers only. You will not need to wait for other travellers on different flights.

What happens if I cannot find my driver?

If you cannot find the driver, you can call the number provided on your transport voucher.

How long will I have to wait at the airport?

Your driver should be ready to depart as soon as you (or your group) have arrived.

I have lost my luggage. Will ABBA TRANSFERS collect it for me later?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

I have left something in the vehicle. How do I get it back?

Please contact your Agent on the number provided on your Transport Voucher or contact AB-BA TRANSFERS Central Reservations as outlined above with details of the missing items and your transfer. We will then endeavour to have the items returned to you. A charge may be applicable.

Can I have a refund if I cancel my booking?

If you cancel your transfer more than 2 days in advance, you can have full refund.

Can I have a receipt?

Your email Transport Voucher is your receipt and it includes all the necessary details.

How long is the journey to the resort?

Approximate direct journey times are displayed on the booking process and on your Transport Voucher. These times may vary depending on time of travel and road conditions.

I have lots of luggage, will there be enough room?

Each passenger has an allowance of one suitcase or similar and one ski or snowboard bag. If you are bringing a bike, golf clubs or any other special luggage, please state this in the notes section on the booking form. This will allow us to bring a suitable vehicle to accomodate. There may be an excess charge for extra items.

Can we stop off at the supermarket or to pick up property keys “en route”?

Transfers are direct. However, if you wish to stop “en route” for shopping (or any other reason), we kindly ask you to make a prior arrangement with the agent (see Transport Voucher for contact details). Additional supplements may apply.

Does the driver speak English?

In most cases drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.

Does the transfer vehicle have seat belts?

All smaller group transfers (services supplied in cars and minibuses) are supplied in vehicles with seat belts. Larger buses may not, but all transfers are supplied in line with local regulations.

I do not have a resort address, where will I be dropped off/ picked up?

If you are unable to supply a full resort address you will be dropped off and/ or picked up at the central tourist office for the destination selected at the time of booking.

I am flying into Geneva – will my driver be at the Swiss or the French side of the airport?

All pick-ups and drop-offs at Geneva airport (GVA) will automatically be from the SWISS side, unless otherwise requested at the time of booking. All Pick-ups and drop-offs for the FRENCH side of Geneva airport (GVA) will be subject to a supplement and the journey time will include approx. 30 minutes extra.